Frequently Asked Questions

Q1. How do I contact Accord Care

You can reach us via the “Contact Us” section at the top of this page.

Q2. What is an NDIS Provider?

An NDIS Provider is an organisation like Accord Care that offers services and support to people with disabilities under the National Disability Insurance Scheme in Australia.

Q3. What services can Accord Care offer?

Accord Care can offer a wide range of services, including accommodation, transportation, therapy, support workers, and more, based on the needs and goals of NDIS participants.

Q4. How are Accord Care funded?

Accord Care is funded by the NDIS based on individual participant plans. Payment is made for the services and support provided to NDIS participants.

Q5. What is the NDIS Price Guide?

The NDIS Price Guide is a document that outlines the maximum prices providers can charge for various services under the NDIS. It’s updated annually.

Q6. What are the quality and safety standards for NDIS Providers?

Accord Care must meet the National Disability Insurance Scheme Quality and Safeguarding Framework. This includes standards for safety and service quality.

Q7. Can Accord Care operate in multiple states in Australia?

Yes, Accord Care can operate in multiple states, but they need to comply with the regulations of each state and territory they operate in.

Q8. How can I file a complaint or provide feedback about Accord Care?

You can file a complaint or provide feedback through the website or by contacting the provider directly.

Q9. How can Accord Care support participants in their goal-setting?

Accord Care can support participants by working collaboratively to develop individualised plans and goals tailored to the participant’s needs and aspirations.

Q10. Are Accord Care required to have insurance?

Yes, Accord Care are required to have appropriate insurance coverage to protect themselves and their participants in case of any incidents or accidents.

Q11. What is the role of the NDIS Commission in regulating NDIS Providers?

The NDIS Commission is responsible for regulating and overseeing the quality and safety of Accord Care and ensuring they comply with NDIS standards.

Q12. How often should Accord Care review participant plans?

Accord Care reviews participant plans regularly, at least annually, to ensure that the services provided continue to meet the participant’s needs and goals.

Q13. Can Accord Care provide services to participants with different disabilities?

Yes, Accord Care can offer services to participants with various disabilities.

Q14. What types of services does Accord Care offer under the NDIS?

Accord Care provides a wide range of NDIS services, including support coordination, personal care, therapy, community participation, and more. Our services are tailored to your specific needs and goals.

Q15. How can I access services from Accord Care?

To access our services, you can start by contacting us directly. We will assist you in understanding the NDIS process and guide you through the steps required to access the support you need.

Q16. Do I need an NDIS plan to receive services from Accord Care?

Yes, in most cases, you need to have an approved NDIS plan to receive services from Accord Care. We can help you navigate the NDIS planning process and work with you to maximise the benefits of your plan.

Q17. What is the process for getting started with Accord Care?

To get started with Accord Care, you can contact us to schedule an initial assessment and consultation. We will discuss your needs, and goals, and assist you in developing a plan of support.

Q18. How does Accord Care ensure the quality of its services?

Accord Care is committed to providing high-quality services. We follow the NDIS Quality and Safeguarding Framework, and our staff are trained and qualified to deliver the best care possible. We regularly seek feedback from participants to improve our services.

Q19. Can Accord Care provide support for participants with specific disabilities or conditions?

Yes, we can provide support to participants with a wide range of disabilities and conditions. Our services are customised to meet the unique needs of each individual.

Q20. How can I request a specific support worker from Accord Care?

You can express your preferences for a support worker, and we will do our best to match you with a suitable professional based on your preferences and needs.

Q21. What is the cost of receiving services from Accord Care?

The cost of our services depends on your NDIS plan and the types of services you require. We will work with you to understand your budget and ensure that you get the most out of your plan.

Q22. How often will my service plan with Accord Care be reviewed?

Your service plan will be regularly reviewed to ensure that it aligns with your changing needs and goals. Typically, this review occurs annually or as necessary.

Q23. Can Accord Care help me transition to the NDIS if I'm not currently a participant?

Yes, we can assist individuals in transitioning to the NDIS, including helping them understand the eligibility criteria and guiding them through the application process.

Q24. How do I provide feedback or address concerns about Accord Care's services?

You can provide feedback or raise concerns by contacting our support team directly or through the website feedback and complaints process. We take all feedback seriously and aim to resolve issues promptly.

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