Frequently Asked Questions

Accord Care can offer a wide range of services, including accommodation, transportation, therapy, support workers, and more, based on the needs and goals of NDIS participants.

The NDIS Price Guide is a document that outlines the maximum prices providers can charge for various services under the NDIS. It’s updated annually.

Accord Care must meet the National Disability Insurance Scheme Quality and Safeguarding Framework. This includes standards for safety and service quality.

You can file a complaint or provide feedback through the website or by contacting the provider directly.

Accord Care can support participants by working collaboratively to develop individualised plans and goals tailored to the participant’s needs and aspirations.

Yes, Accord Care are required to have appropriate insurance coverage to protect themselves and their participants in case of any incidents or accidents.

The NDIS Commission is responsible for regulating and overseeing the quality and safety of Accord Care and ensuring they comply with NDIS standards.

Accord Care provides a wide range of NDIS services, including support coordination, personal care, therapy, community participation, and more. Our services are tailored to your specific needs and goals.

To access our services, you can start by contacting us directly. We will assist you in understanding the NDIS process and guide you through the steps required to access the support you need.

Yes, in most cases, you need to have an approved NDIS plan to receive services from Accord Care. We can help you navigate the NDIS planning process and work with you to maximise the benefits of your plan.

Accord Care is committed to providing high-quality services. We follow the NDIS Quality and Safeguarding Framework, and our staff are trained and qualified to deliver the best care possible. We regularly seek feedback from participants to improve our services.

You can express your preferences for a support worker, and we will do our best to match you with a suitable professional based on your preferences and needs.

The cost of our services depends on your NDIS plan and the types of services you require. We will work with you to understand your budget and ensure that you get the most out of your plan.

Your service plan will be regularly reviewed to ensure that it aligns with your changing needs and goals. Typically, this review occurs annually or as necessary.

Yes, we can assist individuals in transitioning to the NDIS, including helping them understand the eligibility criteria and guiding them through the application process.

You can provide feedback or raise concerns by contacting our support team directly or through the website feedback and complaints process. We take all feedback seriously and aim to resolve issues promptly.